Betly Privacy Policy — Your Data Is Completely Safe

Welcome to Betly. Thank you for taking the time to read our Privacy Policy. Betly is a trusted online betting platform in Bangladesh, and we believe your privacy is a fundamental right.

This Privacy Policy explains how Betly collects your personal information, why we collect it, how we use it, and how we keep it secure. This policy applies to our website, mobile app, and all associated services.

By using the Betly platform, you are considered to have accepted this Privacy Policy. We encourage you to read it carefully before you start using the platform. If you have any questions, please reach out to our support team.

Betly collects two types of information from you — what you provide directly, and what is automatically generated as you use the platform. Details are outlined below.

2.1 Information You Provide Directly

• Full Name (as per National ID)
• Mobile Number (registered with Mobile Pay/Nagad/Rocket)
• Email address
• Date of birth and gender
• Permanent Address & District
• National ID or passport number (for KYC verification)
• Payment Information (Mobile Banking Number)

2.2 Automatically Collected Information

• IP Address & Device Information
• Browser type and operating system
• Platform Usage History & Log Data
• Betting & Transaction Records
• Cookies & Session Data
• Geographic location (at a general level)

2.3 How We Collect Information

Betly uses your information only for specific, transparent purposes. We never use your data for unnecessary purposes or sell it to third parties.

3.1 Primary Use Cases

• Account Management: Registration, login, profile updates, and password recovery.
• Identity verification: Managing the KYC process to verify your age and identity.
• Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction history.
• Customer Support: Addressing your complaints and queries.
• Security assurance: Prevention of fraud, money laundering, and unauthorized access.
• Legal Obligation: Meeting requests from government or regulatory authorities.
• Promotional communications: Sending offers and promotions based on your consent.
• Platform Improvement: Analyzing usage patterns to improve our services.

3.2 Marketing Communications

We never send marketing messages without your consent. You can unsubscribe from promotional emails or SMS at any time, and update your notification preferences directly from your account settings.

Betly never sells your personal data to third parties. However, certain information may be shared in the limited circumstances outlined below.

4.1 Data Sharing Scenarios

• Payment Processor: To process transactions with mobile banking operators such as Mobile Pay, Nagad, and Rocket.
• KYC Partner: Partnered with identity verification service providers.
• Legal Authority: In response to a court order or a lawful request from a law enforcement authority.
• Security Partner: Partnered with specialists in fraud detection and prevention.
• Business Changes: In the event of a company merger or acquisition, you will be notified in advance.

4.2 International Data Transfers

In some cases, your data may be processed outside Bangladesh. When this occurs, we ensure that the destination country has adequate data protection measures in place and that the transfer is carried out in accordance with international standards.

Betly employs industry-leading technology and processes to keep your data secure. Our security team monitors systems around the clock to detect and prevent any suspicious activity.

5.1 Technical Safeguards

• SSL/TLS 256-bit encryption — applied to all data transfers
• AES-256 encryption — for data at rest
• Two-Factor Authentication (2FA) — for account security
• Firewall & Intrusion Detection System
• Regular security audits and penetration testing
• Secure Cloud Infrastructure & Data Backup

5.2 Administrative Safeguards

• Regular data protection training for all staff
• Minimum Necessary Data Access Policy
• Rapid Response Plan for Data Breach Incidents
• Regular security assessments of third-party partners

The Betly website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your experience.

6.1 Types of Cookies

6.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features. Your consent is obtained separately for analytics and marketing cookies.

Betly believes every user should have full control over their own data. We provide you with the following rights.

7.1 Your Core Rights

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can place specific restrictions on how your information is used.
• Right to Data Portability: You can request your information in a structured, portable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

7.2 How to Exercise Your Rights

To exercise any of your rights support@betly.win— or reach us via live chat. We typically respond to requests within 30 days. Please note that certain data may not be fully erasable due to legal obligations.

Betly does not retain your data longer than necessary. Retention periods vary depending on the type of data and the purpose for which it was collected.

Once the retention period expires, your data is securely and permanently deleted or anonymized.

All Betly services are strictly for individuals aged 18 and above. We do not collect or process personal information from minors under any circumstances.

9.1 Age Verification

Date of birth verification is mandatory at registration, and age is re-confirmed during the KYC process. If an account holder is found to be under 18, the account will be suspended immediately and all associated data will be deleted.

Betly may update this Privacy Policy from time to time. If significant changes are made, we will notify you in advance via email or a platform notification.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. The date of the latest update is always shown at the top of this page. We encourage you to check back regularly.

For any questions, concerns, or requests regarding our Privacy Policy, please don't hesitate to get in touch. Our data protection team is always ready to help.

11.1 Contact Channels

• Email: support@betly.win
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24–48 hours

For formal data protection requests, please include "Privacy Request" in the subject line of your email. We take every request seriously and aim to respond in a timely manner.